Your privacy matters to us.
Dove Court is committed to handling personal information with care, transparency, and respect. This page explains what information we collect, why we use it, and how we keep it secure when you contact us, visit our website, or enquire about care services.
Questions about privacy?
You can contact our team any time for help with privacy requests or data questions.
Kirkgate Street, Wisbech, PE13 3QU
1. Information We Collect
We may collect personal information when you complete a contact form, call us, email us, request a brochure, or discuss care with our team.
- Name, phone number, email address, and postal details.
- Information you choose to share about care needs, preferences, or admission enquiries.
- Technical website information such as browser type, device information, and general usage data.
2. How We Use Personal Information
We use information to respond to enquiries, arrange viewings, support care conversations, improve our services, and maintain a safe and reliable website experience.
- To contact you about your enquiry or requested information.
- To assess whether our services may be suitable for a resident’s needs.
- To manage appointments, tours, and ongoing communication.
- To meet legal, safeguarding, and regulatory obligations where required.
3. Sharing Information
We do not sell personal information. Information is only shared when necessary to deliver services, operate the website, or comply with legal obligations.
- With trusted service providers supporting our website or administration.
- With regulators, health professionals, or authorities when required by law or safeguarding duties.
- With family members or representatives where appropriate and authorised.
4. Data Security and Retention
We take reasonable steps to protect data from loss, misuse, unauthorised access, or disclosure. Information is retained only for as long as it is needed for operational, legal, or regulatory reasons.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the site function correctly, understand traffic patterns, and improve the browsing experience. You can manage cookies through your browser settings.
6. Your Rights
Depending on applicable law, you may have rights to request access to your personal information, ask for corrections, request deletion where appropriate, or object to certain types of processing.
To make a privacy request, please contact us directly and we will respond as promptly as possible.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. The latest version will always be available on this page.
